Global Software-as-a-Service provider 8×8 enhances its Intelligent Customer Assistant with AI-powered voice support, offering businesses a broader range of automated customer service functionalities.
8×8 Expands AI-Powered Voice Support in Customer Assistant Programme
Global Software-as-a-Service provider 8×8 has announced the expanded availability of AI-powered voice support within its 8×8 Intelligent Customer Assistant. This enhancement aims to bolster the platform’s versatility by building upon its existing digital capabilities, offering a wider range of functionalities to businesses worldwide.
With this update, the 8×8 Intelligent Customer Assistant now facilitates human-like voice interactions alongside its digital channels. This development spans multiple regions and languages, thereby enabling businesses to offer scalable, automated, and inclusive self-service experiences to their customers.
Significant features of the updated solution include seamless workflows, the provision of personalised customer contexts, swift bot deployments across multiple channels, sophisticated analytics, and adaptable CRM integrations. These attributes are designed to streamline various customer service processes, ultimately targeting improvements in operational efficiency, first contact resolution (FCR), and overall customer satisfaction (CSAT).
8×8’s Chief Product Officer, Hunter Middleton, elaborated on the enhancement: “By adding voice support to the 8×8 Intelligent Customer Assistant, we provide another method for organisations to interact with their customers through highly personalised, always-available services and support.”
8×8 continues to evolve as a significant figure in the business communications sector, setting the pace for future software developments as a leading provider. The company’s comprehensive suite of services includes voice, video, chat, contact centre, and enterprise-class API solutions, all powered by a single global cloud communications platform.
The advancements by 8×8 reflect a commitment to enhancing business communication channels, ensuring that companies can engage with their clientele effectively and efficiently, regardless of geographical or linguistic barriers. As businesses aim for more streamlined customer interactions, 8×8’s move to expand its AI capabilities stands as a notable development within the industry.
The announcement, evaluated by Megan Jones and initially reported by Hannah Swankie, was made public on 22nd October 2024, further consolidating 8×8’s position as a pivotal player in the global SaaS landscape.
Source: Noah Wire Services
